Miro self-serve billing covers the Starter and Business plans bought online by card or, for larger teams, by annual invoice. Billing follows a simple counting rule: “Each team member needs a license, and billing is based on the total number of licenses, not team members.”[1] Licenses are added automatically as members join. They are removed only when an admin reduces the team size, and the reduction takes effect at renewal.[4] For a licence manager, the subscription’s license count usually runs ahead of the active user count, and the renewal date is the only point at which it can come down. Catalog proof: Billing counts licenses, not team members.
Editions
The rules on this page apply to the Starter and Business plans. They list at USD 8 and USD 20 per member per month billed yearly. Monthly billing is also offered, and yearly billing saves 20%.[2] Free and Education plans are not billed. Enterprise is billed under a signed Order.
| Payment option | Plans | Frequency | License minimum | Extra licenses billed |
|---|---|---|---|---|
| Automated payments (card) | Starter, Business | Monthly or yearly, charged at the end of the billing period | 2 licenses (help center); “no license minimum” (pricing FAQ) | Monthly |
| Invoicing | Starter, Business | Yearly, payment within 30 days of invoice | 10 (Starter) or 5 (Business) | Quarterly |
Sources: payment options[3] and pricing FAQ.[2] Invoicing “is no longer available in certain countries”. Existing invoicing customers are not affected, and card payments remain available everywhere.[3] Catalog proof: Invoicing needs 10 Starter or 5 Business licenses.
Metrics
The billed unit is the Member (paid seat), called a license in the billing articles. Guests and visitors are not billed: “Sharing boards with Visitors or Guests doesn’t cost extra.”[1] Add-ons such as additional AI credits are billed with the plan subscription. They follow its billing period and renew with it in one invoice.[9]
Counting / floors
How licenses are added
Three events add licenses without a separate purchase step:
- Invitations. On paid plans, a license is added automatically when an invitee accepts an invitation from any existing team member, including admins.[10] Catalog proof: Accepted invitations add a license on paid plans.
- No spare license. “If you add a new team member and all the licenses in your plan are already in use, an extra license is added.”[4] Catalog proof: Inviting a member with no free license adds an extra license.
- Approved access requests. When a Company Admin approves a license or team request and all allocated licenses are in use, an extra license is added and a prorated invoice follows. Requests expire after 30 days.[5] Catalog proof: Approving a license request beyond allocation adds a prorated license.
Miro’s own guidance for avoiding extra licenses is to share boards with visitors and guests and to restrict invitation settings.[4]
Proration
Licenses added mid-term are charged by the day. On a monthly plan, the next bill includes each new license from the date it was added. Miro’s example is a USD 10 license added on September 15 to a plan renewing October 1: $10 divided by 30 days, multiplied by 16 days, gives USD 5.33.[1] On a yearly plan, added licenses are billed “for the time left until your yearly renewal”. The example is a USD 96 annual license added 349 days before renewal, billed at USD 91.79.[1] Catalog proof: Licenses added mid-term are prorated by day.
True-up invoices
The true-up invoice is how a yearly plan collects for added licenses. “True-up invoices apply only for adding licenses on a yearly plan.”[1]
- Card payment: true-up invoices are issued monthly, on the day of the month that matches the renewal date. With a December 20 renewal, licenses added on August 14 are invoiced on August 20, and licenses added on August 21 on September 20.[1]
- Invoicing: “the same cadence applies quarterly”.[1] The payment-options article confirms that extra licenses are invoiced quarterly.[3]
- Added and removed before the true-up: the prorated amount for the days the licenses were held is added to the team’s next invoice.[1]
Catalog proof: True-up invoices for licenses added on yearly plans.
Removing licenses
Removing a member does not remove the license. The unallocated license “is available on your account until the next renewal date”, and the decrease takes effect only at renewal.[1] “Removing licenses after the billing date doesn’t trigger an immediate license decrease. The decrease is scheduled to occur at renewal. No refund is available.”[4] To reduce the renewal quantity, an admin removes the users and then lowers the license count under Billing > Change team size.[4] The pricing FAQ advises making seat reductions before the renewal date.[2]
Miro’s worked example shows the effect. A yearly Business plan with ten licenses at USD 192 each renews on December 1. Five members are removed in August, and the five freed licenses remain on the account. If the admin reassigns three of them in September and makes no other change, the renewal is for eight licenses, USD 1,536.[1] Catalog proof: License removals take effect at renewal without refund.
Floors
Starter and Business have a minimum purchase of two licenses.[11] Annual invoicing needs at least 10 licenses on Starter or 5 on Business.[2] Switching from monthly card payment to invoicing also means moving to yearly billing at that minimum.[3] Catalog proof: Self-serve plans have a two-license minimum purchase.
Virtualization & partitioning
Not applicable. Licenses are per user. A subscription belongs to a team. On Business, several teams can sit in one subscription and are billed as one license pool.[11]
Cloud / BYOL
Not applicable; Miro is a hosted service and licenses cannot be brought to another environment.
Programs
Renewal, upgrade and downgrade
Plans auto-renew. Upgrades take effect immediately and are prorated. “Downgrades and cancellations take effect at the end of your current term.”[2] A downgrade is carried out by cancelling the current subscription and choosing the lower plan when it expires. Outstanding payments for additional licenses may be charged on cancellation, and teams may be merged when moving from a multi-team Business plan.[7] Catalog proof: Downgrades and cancellations take effect at end of term.
The Terms of Service set the default contract term. Unless the Order says otherwise, each Subscription Term renews for successive 12-month periods unless either party gives notice of non-renewal at least 90 days before the term ends. Renewals are at Miro’s “then-current rates, regardless of any discounted pricing in a prior Order”.[8] Fees are non-refundable except under the warranty and IP-infringement remedies.[8] Catalog proof: Self-serve terms renew for 12 months unless notice is given 90 days before; Renewals are at then-current rates.
Business plan trial
The Business plan 14-day free trial is open to Free and Starter plans. Free-plan users give card details at checkout. “Unless you cancel during the 14-day period, your trial automatically converts to a paid Business subscription.”[6] Members and guests added during the trial are free until it ends and then join the paid subscription. If a Starter team cancels the trial, new members move to Starter and license fees apply.[6] Catalog proof: Business trial converts to a paid subscription unless cancelled.
Payment failure
A failed card payment is retried for 30 days, after which “your plan becomes view-only until resolved”.[1] Invoices must be paid within 30 days, or the subscription expires and access to plan features is restricted.[3] Catalog proof: Plans become view-only 30 days after failed payment.
Reseller purchases
A customer who buys through an authorised reseller pays the reseller. Its scope of use and fees are those in the Order the reseller places with Miro, and Miro may suspend the service if the reseller does not pay.[8] Catalog proof: Reseller-purchased subscriptions follow the Order the reseller places.
Out of scope
- Enterprise billing, true-ups under the Flexible Licensing Program and billing groups: see Miro Enterprise licenses and the Flexible Licensing Program.
- Taxes, currencies and payment-processor details beyond those cited.
- Monthly list prices, which the pricing page shows only in an interactive toggle.