Ivanti Neurons for ITSM licensing covers Ivanti’s IT service management application, which is sold as a SaaS Offering and as on-premises software. Contractually, the users who work tickets are Analysts: individuals who provide services to the customer and have login access to manage and use the Software. The Ivanti End User License and Services Agreement (EULSA) licenses them as Named Analysts or Concurrent Analysts.[1] In the product the same distinction appears as named and concurrent user licences. These are grouped into license bundles that decide which modules a role can open.[2] For the master agreement see Ivanti licensing. For a comparable role-based model at another vendor see ServiceNow user roles and per-user subscriptions.
Editions
The on-premises License Manager documentation lists license bundles, each a set of modules or user interfaces.[2]
| License bundle | Modules named by Ivanti |
|---|---|
| Help Desk | Dashboards and Reporting, Incident Management, Knowledge Management, Mobile, Self Service, Service Catalog, Survey, Workflow Automation; Voice Automation as optional add-on |
| Service Desk | Help Desk modules plus Change Management, CMDB, Configuration Management, Problem Management, Service Level Management |
| Service Management | Service Desk modules plus Availability Management, Event Management, Financial Management, Portfolio and Project Management, Release Management |
| Self Service, Service Catalog | Listed as separate bundles in the licence file, each split into concurrent and named licences |
Discovery, Voice and Mobile are add-on modules.[2] The documentation also defines four licence files: production, development (staging and UAT), not for resale (partners, or extra test environments) and evaluation.[2] Ivanti Neurons for HR and Ivanti Neurons for Facilities are separate applications. They are the only products to which the EULSA Named End User model applies.[1]
Metrics
| Ivanti term | Catalog row | What Ivanti says |
|---|---|---|
| Named Analyst | Named Analyst | A single Analyst assigned a dedicated licence, used or not; not shareable simultaneously[1] |
| Concurrent Analyst | Concurrent Analyst | Maximum simultaneous Analysts at any moment during the previous 30 days, regardless of sessions[1] |
| Named user licence (product) | Named Analyst | Specific to a user, who can log in from many places at once and is counted as one licence[2] |
| Concurrent licence (product) | Concurrent Analyst | A shared pool for users currently logged in; the licence used is set by the role’s bundle[2] |
| Named End User | Named End User | Self-service users of Neurons for HR and Neurons for Facilities[1] |
| Asset-Based | Asset-Based | Each Asset tracked by or input into Ivanti asset management Software[1] |
Mapping the product’s “named user” and “concurrent” licences onto the EULSA Analyst models is an interpretation. The Invoice is the document that states the License Model actually bought.
Counting / floors
Named licences. Administrators mark named users in the employee record and can change who holds a named licence at any time.[2] The EULSA, however, limits reassignment of a Named Analyst licence to once every thirty days.[1] The product therefore allows changes more often than the contract does. Catalog proof: Named Analyst licences cannot be shared; Named licences may be reassigned at most once every 30 days.
Concurrent licences. Contractually the requirement is the highest number of simultaneous Analysts in the previous thirty days.[1] In the product, each role must be assigned a license bundle. Roles have none by default, and an unassigned role can log licence violation errors even when enough licences are held.[2] Catalog proof: Concurrent licences are counted at the 30-day peak; ITSM licence bundle is set by role.
Over-consumption is logged, not blocked. When more seats are used than licensed, users are not logged out and an event is written to a log. Ivanti’s example is an eleventh login allowed on ten concurrent licences.[2] One user can also consume two licences by logging in from two different browsers, which logs a licence violation in the System Audit Information workspace.[2] The Active Licenses page lists each session’s user, role, bundle, add-on modules, time taken and licence type.[2] Together with the thirty-day peak rule, this means short periods of over-use set the licence requirement. Catalog proof: Neurons for ITSM logs, but does not block, licence over-consumption.
Tenants. In multi-tenant deployments, licences in a file can be distributed across tenants. The total across tenants cannot exceed the licences held.[2]
Floors. No minimum quantity is published in the retrieved documents.
Virtualization & partitioning
Analyst licences count people, not servers, so the virtualization of the application servers does not change the count.[1] The on-premises production licence is tied to a MAC address. A production licence imported without one expires after 30 days, and moving the licence to a server with a different MAC address needs a new licence.[2] When several License Managers are installed, the licence is imported on the server with the matching MAC address and is then respected by the others. No second licence is needed for a second application server.[2] Evaluation licences expire after 30 days and are not tied to a MAC address.[2] Catalog proof: On-premises ITSM production licences are tied to a MAC address.
Cloud / BYOL
Neurons for ITSM in Ivanti’s cloud is a SaaS Offering. Ivanti may continuously monitor SaaS usage and start a remote audit if it finds non-compliance.[1] The SaaS Supplemental Terms set a 99.9% monthly availability commitment with service credits. They also charge at least 25% of the SaaS fee for the term to move an instance to another hosting location.[3] A customer that moves from SaaS back to an on-premise Perpetual License at the end of a term may be charged a 10% reinstatement fee.[1] Catalog proof: SaaS usage is monitored continuously; SaaS availability commitment is 99.9% with service credits; Moving a SaaS hosting location costs at least 25%.
Programs
- Subscription and SaaS renewals. SaaS and subscription licences are typically bought for one, two or three years. If they are not renewed, the software may no longer be used in any capacity.[4] See Ivanti support, renewals and audit.
- Evaluation and non-production licences. Evaluation licence files carry the maximum number of named and concurrent licences and expire after 30 days. Development licences for staging and UAT expire with the maintenance agreement.[2]
Audits and compliance
The EULSA §14 audit clause applies. For SaaS it provides continuous monitoring and remote audit, with underpayment charged at then-current list price for the current term plus up to three years of over-use.[1] The product’s own License Manager records each licence taken and each violation.[2] The same records can support a customer’s internal reconciliation of peak concurrent use and named assignments against the Invoice. See software license audit.
Out of scope
- Ivanti Neurons for ITAM and the Neurons platform License Manager (software spend features), whose licensing documents were not retrieved beyond the EULSA Asset-Based model.
- Ivanti Neurons for HR and Neurons for Facilities bundle contents.
- Discovery node pricing. The License Manager tracks a Discovery node count per tenant, but no licensing rule for it was retrieved.