SaaS availability commitment is 99.9% with service credits
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- SaaS Supplemental Terms §1.2, §3.1, §3.4: Monthly Uptime Percentage will be at least 99.9%; the credit is 2% of Monthly Subscription Fees per 0.1% below the commitment, up to 100%; uptime below 98.0% for three consecutive months allows termination with a pro rata refund. (vendor document undated; as published on 2026-09-27)
- Applies when
- Claiming service credits.
- Applies to
- SaaS Offerings.
- Related programs