On-premises ITSM production licences are tied to a MAC address
Catalog row in Vendor License Rules · Cited
- Kind
- Mobility
- Statement
- Neurons for ITSM License Manager: a production licence does not expire unless no MAC address is given, in which case it expires after 30 days; moving it to a server with a different MAC address needs a new licence. Evaluation licences expire after 30 days. (page updated 2026-08-20; as published on 2026-09-27)
- Applies when
- Moving on-premises ITSM to new servers.
- Applies to
- Ivanti Neurons for ITSM (on-premises).
- Related metrics