Calendly is a hosted scheduling service. A customer connects calendars, publishes bookable event types, and lets other people (invitees) book time without signing in. Calendly licenses the service as a subscription: a Free plan, paid Standard, Teams and Enterprise plans, and two “Plus” plans that add AI meeting features. The licensed unit for paid plans is the seat, which is held by the people who host meetings, not by the people who book them.[1]
This article gives the shape of the licensing model. The contract terms, seat and organization mechanics, team scheduling features, enterprise security features and the Notetaker and Callie products each have their own article.
Editions
Calendly’s Help Center lists six current plans and says each builds on the one before: Standard includes Free features, Standard Plus includes Standard, Teams includes Standard, Teams Plus includes Teams, and Enterprise includes Teams.[2]
| Plan | What the vendor says it adds | Published price |
|---|---|---|
| Free | One event type, one calendar connection, unlimited meetings, customizable booking page, mobile app and browser extension.[2] | None |
| Standard | Unlimited event types, up to six calendars checked for conflicts, group and collective events, Automations, Stripe and PayPal payments.[2] | USD 10 per seat per month, billed yearly[1] |
| Standard Plus | Standard plus unlimited Notetaker access, the Callie assistant and Ask Callie.[2] | Not stated in the pricing page text |
| Teams | Round robin scheduling, lead routing with Calendly, Marketo, Pardot or HubSpot forms, Salesforce meeting sync, admin tools, optional SSO add-on.[2] | USD 16 per seat per month, billed yearly, for seats 1 to 30[1][2] |
| Teams Plus | Teams plus unlimited Notetaker and Callie.[2] | USD 8 more per seat per month than Teams at each tier; USD 24 for seats 1 to 30[2] |
| Enterprise | SSO and SAML, SCIM user provisioning, Domain Control, audit log, data deletion API, the full Salesforce routing suite and dedicated support.[2] | Starts at USD 15,000 per year and 50 seats, in USD only[1] |
The pricing page shows Free allowing one connected calendar, while Standard, Teams and Enterprise allow six.[1] It lists Notetaker and Callie as optional on Enterprise, to be requested from sales.[1]
Legacy plans
Essentials and Professional were closed to new customers as of December 2024. Existing subscribers keep their price and features unless they switch, but cannot upgrade or downgrade to a legacy plan, and cannot return to one after cancelling or a failed payment.[6] Professional is the legacy plan that allows additional users, managed events and groups; Essentials does not.[6] An inventory of a Calendly estate may therefore contain four generations of plan names in one organization history, although all users within one organization must be on the same plan.[7]
Metrics
The metric for paid plans is the Seat. Calendly’s Help Center calls a seat also a licence, representing “one spot for a person in your organization”, and says the customer is billed for the number of seats whether or not they are filled.[5] The pricing page states that seats are required for users to connect calendars and host meetings, and that invitees do not need a seat.[1] The Customer Terms express the same limit in contract language: the total number of Authorized Users may not exceed the number in the Order Form or duly purchased.[3] The Definitions page defines Authorized Users as an Entity’s or its Affiliates’ employees, consultants, contractors and agents for whom access has been purchased, and separately defines a Participant (or Invitee) as anyone else who uses the service through a scheduling link or invitation.[4] See Seat, Authorized User and Participant.
Two secondary meters exist. Text messages are metered in SMS credits per seat per month, and the Notetaker has a recap allowance. Both are covered in the linked articles.
Counting and floors
- Hosts count, invitees do not. Anyone who connects a calendar or hosts a meeting needs a seat.[1]
- Owners and Admins take seats. Calendly states there is no Admin role that does not use a paid seat.[5]
- Billing. Plans are monthly or yearly and renew at the end of each billing cycle; upgrades and added seats take effect immediately, while downgrades and removed seats start at the end of the cycle.[5]
- Floors. Enterprise starts at 50 seats.[1] For other plans the seat count cannot be reduced below the number of users assigned.[5]
- Tiered price. Teams and Teams Plus annual subscriptions have tiered per-seat pricing: the first 30 seats stay at the same price and the average falls beyond that (for Teams, from USD 16 for seats 1 to 30 to USD 12 from seat 301).[2]
Virtualization and partitioning
Calendly is a multi-tenant hosted service, so hypervisor, partitioning and processor rules do not apply. The nearest equivalent is the organization: a user can belong to only one Calendly organization at a time.[5]
Cloud and BYOL
There is no bring-your-own-licence model. Calendly processes most subscriptions in US dollars, and accepts pounds sterling and euros for new subscriptions in the United Kingdom and the Eurozone.[8]
Programs
- Trial. New users start with a two-week trial of the Teams Plus plan and then move to Free automatically.[5] See Teams Plus trial.
- Discounts. Calendly says discounts are available for nonprofit and educational organizations on annual plans, with documentation reviewed by its billing team.[7]
- Payment methods. ACH or wire transfer requires a purchase of USD 5,000 or more.[7]
- Cancellation. A paid subscription is cancelled by switching to the Free plan, and the Customer Terms state that all Fees are non-cancellable and non-refundable.[3]
Use rights worth noting
The Customer Terms limit use of the service to the customer’s internal business, not for resale or transfer.[3] The Acceptable Use Policy separately prohibits sublicensing, reselling or time-sharing the service, using it for consumer purposes, and sharing an account designated for one person with another.[9] The Customer Terms contain no software-audit clause of the kind found in on-premises vendor agreements; the practical compliance mechanisms are the Authorized User cap, the seat count in the billing console and the suspension rights described in the terms article.[3]
Out of scope
This article does not cover customers that have signed a Master Services Agreement, whose terms replace the Customer Terms,[4] nor Calendly’s privacy notice and data processing addendum, third-party applications such as Zoom, Stripe or Salesforce that carry their own licences, or pricing in currencies other than those listed above.