The Calendly Customer Terms and Conditions (the Customer Terms) are the contract for customers that have no separate Master Services Agreement. They bind the customer to the Acceptable Use Policy, the Data Processing Addendum and any Order Form by reference.[1] If a customer does have a signed MSA, the Definitions page says the MSA terms apply to its use of the Services instead.[2] The version reviewed here is headed “Effective Date : August 5, 2026”.[1]
Structure and precedence
The Customer Terms, each Order Form, the DPA, the Acceptable Use Policy and any supplemental terms form the entire agreement. In a conflict the DPA prevails, then the Order Form, then the Customer Terms, unless supplemental terms say otherwise. Calendly states that it rejects additional or inconsistent terms in a customer’s purchase order.[1] Industry-Specific Terms, which cover U.S. government, state and local government, education and financial services customers, take precedence over the Customer Terms where they conflict.[5]
The Definitions page supplies the vocabulary that matters for counting: Authorized Users, Entity, Customer, Free Account, Paid Account, Limited Access Account, Plan Tier, Participant and Order Form.[2] A Limited Access Account is a free account created only to view Notetaker recaps that another customer has chosen to share.[2]
Grant and use rights
Calendly grants a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services and Documentation, and the customer has no other rights in the Services.[1] Embedding Calendly in a website is licensed on the same terms, and the customer must tell website visitors that Calendly collects information about them, and either show Calendly’s cookie banner or provide its own mechanism if the banner is hidden.[1]
Key use restrictions:
- Use is limited to the customer’s internal business, not for resale or transfer.[1]
- The Services are not for individuals under 18, and the customer must ensure Participants are at least 18 unless Industry-Specific Terms permit otherwise.[1]
- The Acceptable Use Policy bars sublicensing, reselling, time sharing, consumer use, access to build a competing product, scraping, circumventing technical protections and permitting non-Authorized Users to use a login.[3]
- The customer warrants that Customer Data does not contain protected health information, information subject to HIPAA, SOX or GLBA, or sensitive personal information as defined in data protection laws.[1]
Entities, Authorized Users and Participants
An individual who registers with a personal email holds the rights alone. An individual who registers with an employer’s domain binds the employer. An Entity purchasing licences may provision and deprovision access, manage permissions and transfer or assign accounts.[1] Where an Authorized User was registered on the Entity’s domain and the licence was bought by the Entity, the Entity may change or remove that user’s access and Customer Data at any time.[1] The total number of Authorized Users may not exceed the number on the Order Form or duly purchased, and credentials may not be shared by more than one Authorized User.[1]
Invitees are Participants, defined as people other than the Customer and its Authorized Users who use the Services through a Customer’s invitation or scheduling link.[2] The Participant Terms say content they submit is Customer Data owned by the Customer, which controls retention, integrations and deletion.[6] The customer remains liable for the acts and omissions of Participants it allows into the Services.[1]
Accounts, billing and renewal
- One account. A customer is authorized to set up one account only unless Calendly approves otherwise in writing, and Calendly may terminate extra Free Accounts and Free Accounts inactive for over six months.[1]
- Billing in advance. Calendly bills Fees in advance; invoice-billed customers are billed at the start of the Initial Subscription Term and before renewals, with payment due within thirty days.[1]
- Fees. Fees are non-cancellable and non-refundable and paid without offset.[1] Fees on the website or Order Forms exclude Taxes.[2]
- Term. Terms are month-to-month, annual (12-month) increments or another duration set by Calendly, shown on the Order Form, invoice or billing page.[1]
- Renewal. Services renew automatically for a term equal to the previous period, at the then-applicable Fees plus Taxes, and each renewal may include a price increase of the Consumer Price Index plus 3 percent unless Calendly notifies a different rate.[1]
- Notice. Invoice-billed customers and customers on the Enterprise Plan Tier must give thirty days’ written notice before term end to change plan tier, licence count or Order Form terms, or to terminate.[1]
- Downgrades. A request to downgrade, change plan or reduce licences takes effect at the end of the current term; account deletion is immediate.[1] The Help Center describes the customer-facing steps and the same end-of-cycle timing.[8]
- Credits. Where a Plan Tier provides AI Features with credits, credits have no cash value, are not redeemable and may not be transferred or shared.[1]
Suspension, fair use and third-party applications
Calendly may suspend or terminate access at its sole discretion, with or without notice, for example where use poses a security risk, violates the terms, the customer ceases business or is insolvent, or provision is prohibited by law.[1] A fair-use clause lets Calendly limit notifications, AI Features, API use and credit-based features if one customer’s use may affect others, and SMS use is monitored and may be limited per user per month.[1] Features that connect to third-party applications may be withdrawn without refund, and use of a third-party application is governed by the customer’s agreement with that provider.[1] The Developer Policy adds rules for API users, including a ban on using the API to replicate or replace the Calendly user experience.[7]
Beta Services
Calendly may make Beta Services available at no charge, subject to the Beta Terms.[1] Under those terms access is for a limited Beta Trial Period set by Calendly, for evaluating and testing only, with no support obligation and no warranty, and Calendly may discontinue the Beta Services at any time.[4]
Liability, disputes and general terms
Calendly’s aggregate liability is capped at the greater of fees paid or payable in the preceding twelve months and USD 100, and claims must be brought within one year.[1] Calendly defends infringement claims against the Services, subject to exclusions, and the customer indemnifies Calendly for claims arising from unlawful use, Customer Data or its own third-party applications.[1] Disputes must first be raised with Calendly Support, and if unresolved after 45 days go to individual arbitration administered by JAMS, with a class action waiver. The arbitrator applies Georgia and U.S. federal law, and non-arbitrable claims go to the state and federal courts in Fulton County, Georgia.[1]
Neither party may assign without consent, except with notice on a merger, reorganization or sale of substantially all assets. Calendly may use the customer’s name and logo in marketing under a revocable licence.[1]
Public sector
For U.S. government customers the Services are commercial computer software with only the rights given to all end users, and the Renewals, Customer Indemnification, Dispute Resolution and Governing Law sections are waived to the extent inconsistent with federal law.[5] State and local government customers have the same carve-outs only to the extent their law prohibits the terms.[5] See U.S. government supplement.
Out of scope
This article does not analyse the Privacy Notice or the Data Processing Addendum, security certifications, or any negotiated MSA. Software-asset teams should note that the Customer Terms contain no audit or verification clause; compliance rests on the Authorized User cap, the billing console and Calendly’s suspension rights.[1]