Active-user allocation filters — 365-day login, not web service only, User ID present
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Help Viewing product subscription details (last_updated 2026-03-12): “View the total number of active users in the Active users column. The count of active users excludes users who haven't logged in to the instance in the last 365 days, users assigned Web service access only, or users with an empty User ID.” “Only active users count toward the subscription allocation totals that appear throughout Subscription Management.”
- Applies when
- Subscription Management computes active-user / allocation totals for subscribed groups.
- Applies to
- ServiceNow per-user subscription allocation totals in Subscription Management (Fulfiller / Business Stakeholder / Creator and other user meters using Active users).
- Aliases
- active users column; 365-day; Web service access only; empty User ID
- Related metrics