Product tiers (Foundation, Advanced, Prime)
Catalog row in Vendor License Programs · Cited
- Kind
- Subscription tier
- Term
- Per subscription term (Order Form)
- Definition
- ServiceNow product tiers: "ServiceNow structures its products and packages in three tiers" (Foundation, Advanced and Prime), each building on the previous one with additional AI capabilities, agents and governance tools.
- Commercial rules
- All supported product lines offer the three tiers. Creating net-new custom AI skills and agents and the autonomous AI workforce (AI Specialists) are Prime only; Platform Analytics Advanced starts at Advanced. AI Control Tower is included with the same capabilities at every tier. Workflow Data Fabric Foundation and RaptorDB Standard are embedded in every tier edition; Workflow Data Fabric Advanced and RaptorDB Professional are upgrades. Availability and entitlement details come from the account team, and tier rollout is independent of the upgrade cycle.
- Applies to
- ITSM, HR Service Delivery, Customer Service Management, IT Operations Management, App Engine and other supported product lines.
- Related metrics