Exceeding the agreed users leads to a cure period, then a unilateral increase
Catalog row in Vendor License Rules · Cited
- Kind
- True-up
- Statement
- General Terms and Conditions 2021 §19.6: if the customer exceeds the agreed number of users TOPdesk contacts it and offers a reasonable time to expand the licence or reduce users; if the excess continues, TOPdesk may unilaterally increase the number of users and invoice at its usual rate. (vendor document undated; as published on 2026-09-27)
- Applies when
- Paid operators in use exceed the contracted number.
- Applies to
- TOPdesk SaaS and On Premises subscriptions.
- Related metrics