AI Assist for Service Desk requires an ESM tier, an AI Assist subscription and Action Credits
Catalog row in Vendor License Rules · Cited
- Kind
- Prerequisite
- Statement
- AI Assist for Service Desk Licensing: requires a subscription licence for Enterprise Service Management (Advanced/Enterprise tiers or Matrix42 Enterprise), a subscription for Matrix42 AI Assist for Service Desk, signed AI terms and Data Processing Agreements, and an Action Credit subscription. (documentation updated 2026-06-10)
- Applies when
- Enabling Matrix42 Intelligence AI Assist.
- Applies to
- Matrix42 AI Assist for Service Desk.
- Related metrics