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Matrix42 Program

Action Credit subscription

Catalog row in Vendor License Programs · Cited

Kind
Consumption
Term
Monthly quota within a 12-month period.
Aliases
AI credits
Definition
AI Assist for Service Desk Licensing (updated 2026-06-10): "In addition to those mentioned above an Action Credit subscription is required. Details about the different tiers of Action Credits are provided by your sales representative."
Commercial rules
Action Credits are a monthly quota with carry-over of unused credits, deduction of overage from the next month, possible suspension, expiry at end of validity, and invoicing of a negative 12-month balance (Supplementary Terms A.1.1).
Applies to
Matrix42 Intelligence AI-Powered Features.
Related metrics
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