Premium Support and Supplemental Support
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Order Term
- Definition
- Premium Support is included for no additional fee during the Order Term. Supplemental Support may be available for an additional fee as an add-on.
- Commercial rules
- Premium Support covers Local Business Hours, telephone or electronic support, Bug Fixes and Updates and Enhancements. Priority 1 problems have a 30-minute target response.
- Applies to
- All SailPoint Offerings