Priority 1 problems have a 30 minute target response and an 8 hour workaround goal
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy Premium Support goals: Priority 1 target response 30 minutes with continuous work and a commercially reasonable workaround or fix goal of 8 hours; Priority 2 response within 1 Business Hour and 3 business days; Priority 3 within 4 Business Hours and 7 business days.
- Applies when
- Support escalation
- Applies to
- All SailPoint Offerings
- Related programs