Premium Support is included at no extra fee; Supplemental Support is an add-on
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Policy section 2: customers who buy SailPoint Offerings receive Premium Support for no additional fee during the Order Term; Supplemental Support may be available for an additional fee as an add-on.
- Applies when
- Support entitlement and upgrades
- Applies to
- All SailPoint Offerings
- Related programs