Priority 1 problems have a 30 minute target response and an 8 hour workaround goal
Catalog row in Vendor License Evidence · Cited
- Kind
- Policy excerpt
- Excerpt
- "SailPoint will Respond within 30 minutes."
- Locator
- Support Policy section 3(b)
- Applies to
- Priority 1 problems have a 30 minute target response and an 8 hour workaround goal
- Related programs