FortiCare Support Services
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Time-based; 1, 3 or 5 years typical; does not auto-renew.
- Aliases
- FortiCare Essentials; FortiCare Premium; FortiCare Elite; PRMA; SRMA
- Definition
- Service Terms s.1.6: "“FortiCare” means a time-based subscription to Technical Support Services". FortiCare Services Ordering Guide: Premium provides 24x7x365 support for each product and service; Elite adds higher SLAs and extended end of support (EEoS) on designated LTS releases.
- Commercial rules
- Contracted per product unit or Support Portal account. Bundles include Premium by default; Elite is an add-on or a la carte SKU; Essentials (web support) is for desktop models. PRMA (next calendar day, 4-hour, 4-hour with engineer) and SRMA (non-return) are per-device add-ons requiring an active Premium or Elite contract. Renewals start the day after expiry, back-dated up to 180 days.
- Applies to
- All Fortinet products under a FortiCare Service Contract.
- Related metrics