Freshworks Supplemental Terms
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- Product-specific terms that supplement the Terms of Service: §1 Early Access Programs and Free Services, §4 AI-Powered Features and Services, §6 Managed Services Provider Services, §7 FireHydrant Services (audit and true-up), §8 Device42 Software (Software License Key per Server). Effective Date: March 6, 2026.
- Aliases
- Supplemental Terms
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- MSP Services may be used to serve the MSP's own end-customers
- Changes to the Terms of Service take effect at the next renewal or new SOF (2)
- Each Device42 Software License Key covers use on a single Server
- Each Device42 Software License Key covers use on a single Server (2)
- Device42 ITOM bundles may not be used for data center consolidation or migration
- FireHydrant Services: chronic over-usage is billed as a true-up
- FireHydrant Services: audits at most once a year; audit costs shift above 5% underpayment
- FireHydrant Services: audits at most once a year; audit costs shift above 5% underpayment (2)
- Free and early-access services are as-is with liability capped at 100 USD
- AI Training on Customer Data applies unless the customer opts out
- Turning off AI Services does not reduce or refund their fees