Splashtop Remote Access, sold earlier as Splashtop Business Access, lets employees connect to their own work computers from any device. The Terms of Service still use the Business Access name, while the pricing page uses Remote Access.[2][1] It is licensed as a subscription per user seat. Each seat carries an allowance of remote computers, which are counted by the Splashtop Streamer agent installed on them.[2][3] In Splashtop Enterprise the same model is the “Remote Access (End-User)” licence type. Splashtop describes it as primarily for unattended access, licensed per user, with one named user and 10 endpoints per licence.[11] For the general model, see named user licensing.
Editions
List prices displayed on 2026-10-02:[1]
| Plan | List price | Computers | Notable limits and features |
|---|---|---|---|
| Solo | $6 per month, billed annually at $72 | 2 | For individual users; no additional licences |
| Pro | $8.25 per user per month, billed annually at $99 per user | 10 per user licence | Multi-monitor, user roles, chat, session recording; up to 3 users into one computer |
| Performance | $13 per user per month, billed annually at $149 per user | 10 per user licence | Adds 4:4:4 colour, 240 FPS, high-fidelity audio, remote stylus, USB passthrough |
| Enterprise | Quote | 10 per Remote Access licence | Adds SSO, granular access controls, SIEM logging, cloud recording, APIs; on-premises option |
The Solo price rose from $5 to $6 per month from 1 March 2026. The new price applies from the first renewal on or after that date; the billing date and features do not change.[8] Catalog: Solo price rose to $6 per month from renewals on or after 2026-03-01. Pro and Performance are sold with volume discounts.[1] Remote Access licences can also be combined with Remote Support: Splashtop lists SOS plans combined with Access Pro or Access Performance as supported subscriptions.[11]
Metrics
| Unit | Catalog row | Definition |
|---|---|---|
| User seat (named user) | Remote Access named user | “Remote Access is for end-users to access their own computers, is licensed per named user and supports up to 10 endpoints per license.”[10] |
| Remote computer (Streamer) | Streamer install | Only Streamer installs are limited by the subscription; Business App installs are unlimited.[3] |
The Terms of Service set the contractual limit: 2 computers per user seat licence for Business Access Solo, and 10 computers per user seat licence for Pro and Performance. The number of users is limited by the number of user seat licences.[2] Catalog: Business Access: 2 computers per Solo seat, 10 per Pro or Performance seat.
Counting / floors
Computers are pooled. The computer allowance is shared across the team. Two Pro licences allow 20 computers in total, and two Remote Access licences let two people reach a pool of 20 computers.[3][10] Each added user licence raises the computer limit by 10, and added licences are prorated to the existing expiry date.[9] Solo stays at two computers because it cannot take additional licences.[3] Catalog: Solo plan cannot add licences.
What counts. Only Streamer installs count. The Splashtop Business App, used to connect, can be installed on any number of computers and mobile devices. A computer that runs both the Streamer and the Business App counts once, as a Streamer.[3] Catalog: Business App installs are unlimited; Streamers are counted. Uninstalling a Streamer or deleting the computer from the web console frees the slot for another computer.[3] Catalog: Deleting a computer frees a Streamer slot. When the limit is reached, the Streamer cannot sign in to add another computer. The customer must then upgrade or delete computers.[4]
Users. Each seat is for one named person. On Pro, Performance and Enterprise, up to three people can connect to one computer at the same time. On Pro and Performance this needs at least two licences, and each person must sign in with their own account. A shared account does not work.[5] Catalog: Up to three simultaneous connections need separate user accounts. A computer owner can share a computer with a Splashtop user outside the team. While that external user is connected, the session occupies one of the owner’s user licences. With only one Pro seat, the owner cannot use remote access during that time.[6] Catalog: External user accessing a shared computer occupies a user licence.
One team per computer. A computer registered to one Splashtop team cannot be added to or accessed by another team. Only one Streamer can be installed per computer, and installing another team’s Streamer overwrites the existing one.[7] Catalog: A computer cannot be shared across teams. A contractor who supports several customers therefore needs to be invited into each customer’s team, or use Remote Support with session codes. The contractor cannot add those customers’ computers to its own account.
Licence types in Enterprise. In Splashtop Enterprise a user holds either a Remote Access or a Remote Support licence, never both. Attended access, one-to-many scripts and remote command require the Remote Support licence type. The console warns when more licences of a type are assigned than were bought. The fix is to switch users to the other type or disable them.[11] Catalog: A user holds only one licence type; Attended access and scripts require a Remote Support licence type.
Worked example
A firm has 25 staff who need remote access to their office desktops, plus five shared workstations. It needs 25 user seats, one per named person. Those seats give an allowance of 250 Streamer computers, far more than the 30 computers needed. Buying more seats does not help with computers that nobody uses, so the practical check is the reverse one: every person who signs in to connect needs a seat. Solo would not fit, because it covers one user and two computers and cannot be extended.[2][3]
Virtualization & partitioning
Splashtop has no core, processor or host rule for Remote Access. A virtual desktop or server with a Streamer installed uses one computer slot, in the same way as a physical machine.[3] Non-persistent virtual desktops that re-register the Streamer can use up slots until the old entries are deleted from the computer list. Splashtop documents slot release only through uninstalling or deleting the computer.
Cloud / BYOL
Remote Access is a cloud service operated by Splashtop. Customers in the EU region contract with Splashtop B.V. under separate EU Terms of Service, which have the same computer limits.[2] An on-premises option exists only for Splashtop Enterprise.[1]
Programs
- Annual subscriptions with auto-renewal. The Remote Access plans on the pricing page are billed annually.[1] Renewal, refund and notice rules are covered in Splashtop licensing.
- Upgrades and downgrades. An upgrade, for example from Solo to Pro or Pro to Performance, takes effect immediately at a prorated cost. A downgrade applies from the next billing cycle.[9] Catalog: Upgrades are prorated immediately; downgrades apply next cycle.
Out of scope
- Splashtop Personal (non-commercial, five Streamers), Classroom and Mirroring360.
- Business Access Legacy plan limits, which may be grandfathered.
- Enterprise pricing, which is quoted.