Up to three simultaneous connections need separate user accounts
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Support article: eligible plans allow 3 simultaneous connections to one computer; Business Access Pro or Performance teams need at least two licences, and each user must log in with their own account, not a shared one. (effective 2026-07-21)
- Applies to
- Remote Support Plus/Premium, Business Access Pro/Performance, SOS, Enterprise
- Related metrics