The Arctic Wolf General Terms and Conditions are the master contract for Arctic Wolf subscriptions, products and services ordered on an Order Form, quote or statement of work. They are formerly known as the Solutions Agreement.[1] The legal page adds that they were also formerly called the Aurora Solutions License Agreement, and says the current product agreements apply to subscriptions and purchases after 2025-08-15.[2] The General Terms take effect when the customer signs an Order Form, accepts one with a matching purchase order, or accepts delivery or the benefit of the Products. An Authorized Partner may issue the Order Form.[1] For licence managers, the agreement matters for five things: how much may be used, who may use it, how Arctic Wolf verifies use, how terms renew and change, and how partners deliver Products to their own customers.
Editions
The contract has layers. The General Terms incorporate the applicable Supplemental Product Terms (also called the Product Agreement), the Data Processing Addendum, the Business Associate Addendum where relevant, the Order Forms, and the Privacy Notice and Acceptable Use Policy (the “URL Terms”).[1] If they conflict, the Supplemental Product Terms win, then the General Terms, then the URL Terms. The Data Processing Addendum and Business Associate Addendum prevail over the General Terms.[1] Catalog: Supplemental Product Terms prevail over the General Terms.
Supplemental Product Terms are published for Aurora Endpoint Security Products, the Incident360 Retainer, MDR, ASAT, AVM, IR Services, Attack Surface Management, Mobile Threat Defense and Threat Intelligence.[2] Product Descriptions, formerly called Solutions Terms, sit in the documentation repository.[2] A separate Change Summary lists the main edits in each update. The most recent one removed references to the Cyber JumpStart Portal, whose features moved into the Unified Portal.[3] Older agreements, back to the 2019 Master Solutions Agreement, are on the Past Terms page.[4]
Under the heading Aurora Endpoint Security (formerly Cylance), the legal page also lists Terms and Conditions of Sale, an Aurora Professional Services Agreement, an Aurora Reseller Agreement and a Global Distribution Agreement.[2] The Terms and Conditions of Sale cover ordering, renewal and payment for those endpoint subscriptions.[9]
Metrics
The licence grant (s.1.2) is personal, revocable, non-exclusive and non-transferable. It allows the customer to internally install, access and use the Products on the Order Form, as long as it complies and pays.[1] Use rights (s.1.3) are limited to the internal business purposes of the customer and its Affiliates. They are also limited by “license counts, including by server, user, endpoint, or such other licensing metric designated in the applicable Order Form”.[1] The General Terms therefore name three typical units but define none of them. Definitions come from the Supplemental Product Terms, the Product Descriptions and the Order Form. Catalog: Order Form licensing metric; rules Licence is personal, revocable, non-exclusive and non-transferable, Use is limited to the licence counts and metric on the Order Form.
Products other than Professional Services are licensed on a subscription basis, not sold. Customers have no right to source code for hosted software components.[1] Catalog: Products are licensed on subscription, not sold.
Counting / floors
Restrictions that affect counting. The customer may not use a Product in a service bureau or as a service provider for unrelated third parties. Its Affiliates are excepted, but its own customers and end users are not.[1] The customer also may not let a third party access the Products without Arctic Wolf’s written consent.[1] Administrator IDs belong to named individuals. They cannot be shared, but they can be reassigned.[1] Catalog: No service bureau or service provider use.
Audit (s.5.4). During the Agreement and for one year after it, the customer must promptly provide the records Arctic Wolf requests to verify compliance. This specifically includes licence counts on the Order Form. Arctic Wolf may require an executive officer to certify compliance in writing and to disclose the scope of use. If the audit finds more licences in use than subscribed, Arctic Wolf notifies the number of additional licences and their fees, prorated to the end of the current term.[1] The clause does not mention penalties, interest or audit costs. As written, the reconciliation works like a true-up for the rest of the current term. Catalog: Audit during the term and one year after; excess licences invoiced pro rata. See also software license audit.
Usage evidence. The Unified Portal Subscriptions page shows term dates, licence details and usage against entitlement for each subscription. Customers are told to raise a ticket if the portal’s usage differs from their actual asset count.[10] Catalog: Licence usage is shown in the Unified Portal; increases are requested by ticket.
Fees. Products may be priced per Subscription Term, on time and materials, as a one-time fixed fee or on another basis set on the Order Form. All fees are non-cancelable and non-refundable. Arctic Wolf may suspend or terminate use on 10 days’ written notice for non-payment.[1] When Arctic Wolf invoices directly, payment is due net 30 days unless the Order Form says otherwise. Billing errors must be raised within 30 days.[1] When a partner issues the Order Form, the partner sets prices and payment terms. What the partner paid Arctic Wolf then counts as the amount paid for the liability cap.[1] Catalog: Fees are non-cancelable and non-refundable.
Virtualization & partitioning
The General Terms contain no virtualization, partitioning or hosting rules. The only resource-related term is a warning that some Products may use extra CPU and memory in the customer’s environment.[1] Product-specific rules for virtual machines are in Arctic Wolf Aurora Endpoint Security licensing.
Cloud / BYOL
Arctic Wolf delivers the Products from hosting providers it chooses. It undertakes to notify customers promptly of outages that could materially affect delivery.[1] For public entities, the customer consents that Data may be accessed and processed by Arctic Wolf’s non-US Affiliates and providers in the United States, Europe, Canada, Australia and elsewhere.[1] No bring-your-own-licence terms exist.
Programs
Term and renewal (s.11.1). Unless the Order Form or Supplemental Product Terms say otherwise, a Subscription Term renews automatically in its entirety for the same period as the initial term. The renewal is never longer than 12 months and is at the then-current terms and price. To opt out of renewal or to reduce subscription scope, a party must give notice at least 60 days before expiry.[1] A three-year Order Form therefore renews for one year at a time, and quantity reductions have to be notified 60 days ahead. Catalog: Automatic renewal for the same period, at most 12 months, with 60 days' notice to opt out or reduce. Older Aurora Endpoint Security partner orders under the Terms and Conditions of Sale renew for 12-month periods “at the same quantity(ies)” unless notice of non-renewal is given 30 days before the end of the term.[9] Catalog: Legacy Aurora (Cylance) resale subscriptions renew for 12 months at the same quantities.
Updates (s.12). Arctic Wolf may change the Agreement, Supplemental Product Terms, URL Terms and Documentation. A change may not materially reduce the features bought for the current term. A customer may reject a change within 30 days of its effective date and then stays on the previous terms until the current term ends. Any renewal takes the then-current terms.[1] Catalog: Terms may change; customer can reject within 30 days until the term ends.
Trial Access and Beta Products. Several Supplemental Product Terms allow Trial Access for 30 days from activation, for evaluation only, as is and without support.[11] Beta Products are free, for evaluation and not production, not supported, and not “Products” under the Agreement. Arctic Wolf’s liability for them is capped at USD 50.[1] Catalog: Trial Access, Beta Products.
Partners, MSP and MSP Plus
The Partner Agreement licenses partners to buy Products specified on an Order Form and distribute them to their customers. Products are made available by licence, not sold, even where the agreement says “sell” or “resell”.[5] Arctic Wolf may change partner pricing and discounts on 30 days’ notice. If it discontinues a Product, it keeps servicing existing subscriptions to the end of their term.[5] Partner fees are non-cancelable. A partner’s cancellation takes effect at the end of the Subscription Term.[5] Partners keep records for at least two years after the term and allow Arctic Wolf or an independent auditor to inspect them.[5] Catalog: Partners keep records for two years after the term.
MSP and MSP Plus (MSPP) partners deliver Products under Product Delivery Requirements (PDRs).[5] The Product List sets which PDR applies by sorting Products into Security Operations Products, Product Only Products and Aurora Endpoint Security Products.[8] Under the Security Operations PDR, the MSP is the “Customer” under the General Terms. The licence grant is extended so the MSP can use the Products for its End Users, and the partner addendum replaces the fee terms.[6] The MSP may use the Products only in its MSP role, for known third-party End Users, and not for its own network. End Users must be listed on an active Order Form.[6] The Product Only PDR has the same limit and requires partners to pass Arctic Wolf’s update notices to customers within 72 hours.[7] Catalog: MSP and MSP Plus partner delivery; MSP licence is only for End Users listed on an active Order Form.
Transfer and termination
The customer may not assign or transfer rights or duties, including by change of control or operation of law, without Arctic Wolf’s prior written consent.[1] Catalog: No assignment, including by change of control, without consent. Either party may terminate for insolvency or for a material breach not cured within 10 days of notice. On termination the customer must stop using Arctic Wolf Technology, destroy copies and return physical Equipment.[1] Arctic Wolf may suspend delivery if an undisputed amount stays unpaid 15 days after notice.[1] Governing law depends on the customer’s domicile: Delaware for the United States, California for Japan, Ontario for Canada, and England for the UK, EU and most other regions. Disputes go to JAMS arbitration, and claims must be filed within one year.[1]
Out of scope
This article does not cover the indemnity, warranty and limitation of liability clauses in detail, the Data Processing Addendum, the Business Associate Addendum, the Acceptable Use Policy, or the separate agreements for Professional Services, IR Services, vxIntel and the Arctic Circle community.