Publisher

8x8

8x8 sells UCaaS and CCaaS subscriptions as per-user X Series licences (X1 to X8) under the 8x8 UCaaS/CCaaS Service Terms, with an Initial Term commitment, 12-month auto-renewal, calling zones and pooled minutes, usage charges for calls and messages, and separate API and SDK licences.

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Overview article8x8 licensing8x8 sells UCaaS and CCaaS subscriptions as per-user X Series licences (X1 to X8) under the 8x8 UCaaS/CCaaS Service Terms, with an Initial Term commitment, 12-month auto-renewal, calling zones and pooled minutes, usage charges for calls and messages, and separate API and SDK licences.Cited · Edited 2026-10-07 · 10 references

Guides

8x8 X Series plans and calling zonesCited · Edited 2026-10-07 8x8 Contact Center, Engage and pooled minutesCited · Edited 2026-10-07 8x8 service terms and subscription commitmentCited · Edited 2026-10-07 8x8 messaging, storage, usage and developer licencesCited · Edited 2026-10-07

Licensing Data

From the 8x8 catalog: how usage is counted, the rules that apply, the programs licences are bought through and the SKUs. Backed by 61 verbatim excerpts from 12 8x8 documents.

Metrics 12

8x8 Secure Pay overage unitMessage, minute or transaction AgentAgent (unique login)Call recording storageGigabyte per extension per month Calling zoneUnmetered calling zone CCaaS SMS messageMessage by tier Contact centre seat licence (X6, X7, X8)Seat licence (contact centre agent)Fair Use thresholdMultiple of average monthly use Metered call minuteMinute (rounded up)

Rules 61

Admin Console licences have no user cap beyond licences heldCounting Agent is an individual with a unique loginDefinition Agreement forms on use of servicesContract API licence is limited, revocable and non-transferableUse right API licence liability capped at fifty dollarsLiability Automatic renewal for 12 monthsRenewal Base level terms are not necessarily the customer's termsContract Business telephony plans are unmetered, contact centre plans are pooledEntitlement

Programs 11

30-day satisfaction terminationTermination right API and SDK licenceDeveloper licence Automatic 12-month renewalRenewal Base level terms mappingContract structure Contact centre pooled minute bundleUsage bundle Equipment financing planFinancing Monthly SMS/MMS message poolUsage allowance Order precedenceContract structure

SKUs 13

8x8 ContactNowCited 8x8 Engage Voice - MeteredCited 8x8 Engage Voice - UnlimitedCited 8x8 Secure Pay ServicesCited Usage Bundle PrepaidCited X Series X1Cited X Series X2Cited X Series X3Cited

Products

Call & Contact Center Software 3

8x8 Contact Center, 8x8 ContactNow, 8x8 Engage

UCaaS Platforms 2

8x8 Work, 8x8 X Series

Contact Center Payments Software 1

8x8 Secure Pay