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Matrix42 Enterprise Service Management

Matrix42 Enterprise Service Management is a Matrix42 product filed under IT Service Management Tools. Lifecycle: versioned, 5 versions listed, latest 26.1 (May 2026).

Releases and Lifecycle

All Matrix42 products

Release and support dates as published by Matrix42; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-13.

Matrix42 Enterprise Service Management 5 versions
VersionReleasedSource
26.1[7]
25.4Supported Release Versions Policy[6][1]
12.1 Update 3[5]
12.1 Update 2[4]
12.1 Update 1[3]

Lifecycle Policy

  • Supported Release Versions Policy. Effective 2026-01-01: each major release is supported for 12 months, with fixes delivered until the next major release and, after that, only for the latest version; major releases are published twice a year. [1]
Sources 6
  1. Unified Release and Versioning Model: What It Means for You retrieved 2026-10-13
  2. January 2025 Release Day Updates for Matrix42 Enterprise Solutions retrieved 2026-10-13
  3. April 2025 Release Updates for Matrix42 Enterprise Solutions retrieved 2026-10-13
  4. July 2025 Release Updates for Matrix42 Enterprise Solutions retrieved 2026-10-13
  5. October 2025 Release Updates for Matrix42 Enterprise Solutions retrieved 2026-10-13
  6. Release Highlights May 2026 - Matrix42 Enterprise retrieved 2026-10-13

Licensing Data

All Matrix42 licensing data

Metrics 9

AssetDeviceConcurrent UserConcurrent userConnectorConnectorEnvironmentEnvironmentNamed User License with assetUserNamed User or AgentUserTransactionAPI requestUserUser

All 9 metrics

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