Genesys Product
PureConnect CIC
PureConnect CIC is a Genesys product filed under Call & Contact Center Software. Lifecycle: versioned, 5 versions listed, latest 2022 R1 and newer (all PureConnect versions).
Releases and Lifecycle
All Genesys productsRelease and support dates as published by Genesys; dates within the next 12 months are highlighted, past dates dimmed. Retrieved 2026-10-14.
PureConnect CIC 5 versions
End of renewal of maintenance 2024-08-01; each PureConnect release received 18 months of software updates plus 18 months of support services (PureConnect Extended Care available for expired releases).
| Version | End of sale | End of standard support | End of life | Source |
|---|---|---|---|---|
| 2022 R1 and newer (all PureConnect versions)PureConnect End of Life Announcement (announced 2022-05-16) | [1][3] | |||
| CIC 4.0 / 2021 R4 and earlierSoftware updates to the six most current versions; support ends 3 years after the release date of the version | – | – | [1] | |
| CIC 3.0 | [1] | |||
| CIC 2.4 | [1] | |||
| CIC 2.3.1 | [1] |
Sources 3
- Genesys End of Life Products (PureConnect) retrieved 2026-10-14
- Genesys PureConnect End of Life Policy retrieved 2026-10-14
- PureConnect End of Life Announcement retrieved 2026-10-14