PureConnect Agent and Business User categories
Catalog row in Vendor License Metrics · Cited
- Unit
- User category
- Aliases
- Agent usage category
- Definition
- Mutually exclusive usage categories used to count subscription use: a user holding only the Client Access licence is a Business User; ACD Media 1 or any add-on licence makes the user an Agent.
- Counting rules
- Usage tracking watches logon and logoff events and the licences applied to the user, not the application used; each additional agent add-on category (for example Recorder, Dialer, Supervisor) affects the monthly bill.
- Floors / minimums
- Mapping updated every release and not a definitive legal statement.
- Applies to products
- PureConnect CIC
- Product category