TOPdesk support accounts, login-disabled operators and API accounts are never paid
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- Free and paid permissions and Active Operators Overview: three kinds of operator card are not indicated as paid even with paid permissions: operator cards used by TOPdesk (Consultancy and Support accounts, SaaS), operator cards with Allowed to log in disabled, and API accounts. (vendor document undated; as published on 2026-09-27)
- Applies when
- Reconciling the paid-operator count with the operator list.
- Applies to
- TOPdesk operator cards.
- Related metrics