Support and Success Plans expire at term end unless renewed; unauthorized purchases may be refused support
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- End User Support Agreement (October 2023) s.9 and s.8(c): Support or Success Plans automatically expire at the end of the term unless renewed (Palo Alto Networks sends renewal reminders); Palo Alto Networks reserves the right not to support Products not purchased via an authorized distributor or reseller.
- Applies when
- Support renewal and support eligibility of products bought outside authorized channels.
- Applies to
- Support and Success Plans.
- Related programs