Palo Alto Networks Evidence

Support may be refused for unauthorized purchases

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Palo Alto Networks reserves the right not to support Products which were not purchased via an authorized Palo Alto Networks distributor or reseller."
Locator: EUSA s.8(c)
Applies to: Support and Success Plans expire at term end unless renewed; unauthorized purchases may be refused support
Supports rules: Support and Success Plans expire at term end unless renewed; unauthorized purchases may be refused support
Related programs: Secondary Market Policy
End-of-Life Policy
Sources: End User Support Agreement (October 2023)