Existing ITAM customers move to Asset Units at the first renewal after upgrading
Catalog row in Vendor License Rules · Cited
- Kind
- Lifecycle
- Statement
- Freshservice ITAM upgrade FAQ: pricing stays the same to the end of the current contract term; the legacy billing structure is replaced by the Asset Unit model from the first renewal after moving to the new ITAM; ITAM Classic is planned to be discontinued in December 2028. (vendor page undated; as published on 2026-09-27)
- Applies when
- Budgeting renewals for customers on managed asset packs.
- Applies to
- Freshservice ITAM Classic customers.
- Related metrics
- Related programs