Licensed quantities cannot be decreased during a subscription term
Catalog row in Vendor License Rules · Cited
- Kind
- Floor / minimum
- Statement
- Master Agreement §14.2: quantities cannot be decreased during the subscription term; fees are due for the licensed quantity, including additions, and are not refundable even if not all Named Users, Agents or other licences are used. (effective 2026-07-01)
- Applies when
- Customer wants to reduce Named Users, Agents or other licences mid-term
- Applies to
- All ConnectWise subscriptions
- Related metrics