Agents visible in the ConnectWise Portal are billable
Catalog row in Vendor License Rules · Cited
- Kind
- Counting
- Statement
- SaaS Addendum §4.3.2: the customer pays for any agent appearing in its ConnectWise Portal, or where it failed to notify ConnectWise promptly that an agent could not be uninstalled or deactivated; the minimum fee remains payable even if actual usage is lower. (effective 2026-07-01)
- Applies when
- An agent cannot be uninstalled or deactivated
- Applies to
- SaaS Offerings with a monthly minimum
- Related metrics
- Related programs