Technical Support (software maintenance)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Annual
- Aliases
- Support Agreement; Thrive support
- Definition
- LMS page: "We describe signature file (.DAT) updates, engine revisions, and new software versions as software maintenance. Access to all forms of software maintenance is provided under the terms of Our Technical Support services."
- Commercial rules
- Required for updates and upgrades, including engine and .DAT updates, for both subscription and perpetual licences. The grant number supplied with the support agreement is used to download updates and upgrades. Subscription licences: two-year product licence term with Technical Support in the first year; second-year maintenance requires an additional one-year agreement. Perpetual licences: renewable annual Technical Support contracts.
- Applies to
- All Trellix software licences.
- Related metrics