Updates, upgrades and DAT files require a current Technical Support agreement
Catalog row in Vendor License Rules · Cited
- Kind
- Prerequisite
- Statement
- Customers must hold a current Technical Support agreement to download product updates and upgrades, including engine and .DAT updates, for both subscription and perpetual licences. DAT and engine files can currently be downloaded without a Grant ID, but that does not create an entitlement.
- Applies when
- Support lapses while signature updates keep flowing.
- Applies to
- All Trellix software.
- Related metrics
- Related programs