7-day test period and money-back guarantee exclude renewals
Catalog row in Vendor License Rules · Cited
- Kind
- Commercial
- Statement
- EULA (2026-07-27) sec. B.1.1.3: where the Contract provides a test period, Customer may terminate within seven calendar days of conclusion and receive a refund of prepaid, unused fees. Knowledge Base (2026-07-24): the 7-day money-back guarantee covers newly purchased licences and add-ons, not renewals or invoices issued after a one-month free trial.
- Applies when
- Within 7 days of a new purchase.
- Applies to
- New TeamViewer licence and add-on purchases
- Related programs