Enhanced and Enhanced Plus Support (Sophos Firewall)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Term subscription per appliance
- Aliases
- Enhanced Support; Enhanced Plus
- Definition
- SFOS licensing model: "There are two levels of support, Enhanced and Enhanced Plus." Bundles include Enhanced Support; individual subscriptions need a separate support subscription for access to the support team.
- Commercial rules
- Hardware warranty beyond the 12-month base period is extended only while an Enhanced or Enhanced Plus contract is in place. Support bought more than 30 days after warranty or previous support expiry triggers a three-month Waiting Period for replacement hardware unless a reinstatement fee is paid. In active-passive HA, Enhanced Plus on the primary gives advance replacement for the auxiliary firewall. Without support the firewall gets three free firmware upgrades only.
- Applies to
- Sophos Firewall XG and XGS appliances and virtual firewalls.