Lapsed XG/XGS support triggers a three-month RMA Waiting Period
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Hardware Warranty Policy s.7.C: where an XG or XGS support contract is bought more than 30 days after the warranty or previous support contract expired, no replacement hardware is provided during the first three months unless a reinstatement fee is paid. Base warranty is 12 months from Sophos processing the partner order; extended cover requires Enhanced or Enhanced Plus.
- Applies when
- Buying support more than 30 days after warranty or support expiry.
- Applies to
- Sophos XG and XGS hardware.
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