SaaS SLA service credit
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Per month, per production environment
- Definition
- SaaS SLA: "Monthly Uptime Commitment" means a Monthly Uptime Percentage of at least 99.90%.
- Commercial rules
- 99.90% monthly uptime commitment per production environment; credits of 10% below 99.90% and 20% below 98% of Applicable Monthly Fees; claim within ten days of month end; sole remedy.
- Applies to
- 99.90% monthly uptime commitment and service credits for SaaS Products. Headed v1.7 (April 2026); no day is stated, so no effective date is recorded.