Service credits are 10% below 99.90% and 20% below 98%
Catalog row in Vendor License Rules · Cited
- Kind
- Service condition
- Statement
- SaaS SLA: the percentage is applied to Applicable Monthly Fees, one twelfth of pro-rated fees for the Accrual Period.
- Applies when
- Monthly uptime shortfall
- Applies to
- SaaS Products
- Related programs