Non-production downtime is excluded from the SLA
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "Downtime affecting only non-production environments including development, testing, staging, or sandbox environments;"
- Locator
- SaaS SLA, Exclusions to Uptime Guarantee
- Applies to
- Non-production downtime is excluded from the SLA
- Supports rules
- Related programs