Material SLA decrease allows termination within 60 days
Catalog row in Vendor License Rules · Cited
- Kind
- Service condition
- Statement
- Addendum A s9(c): termination right with a pro-rata refund of prepaid fees; failure to give timely notice is deemed consent.
- Applies when
- SLA update that materially lowers the uptime commitment
- Applies to
- SaaS Products and Hosted Services
- Related programs