Riverbed Support Services (Gold, Gold Plus, Platinum)
Catalog row in Vendor License Programs · Cited
- Kind
- Support
- Term
- Support Services Period per order.
- Aliases
- Gold; Gold Plus; Platinum
- Definition
- Support Services Description s.2.1: "Riverbed currently offers three levels of Support Services: Gold, Gold Plus and Platinum."
- Commercial rules
- Gold is the only level for Software and Cloud Services. Support for any Solution requires support for all Solutions purchased; plans are not transferable except to RMA replacements or spares; lapses are back-billed plus a 10% reinstatement charge.
- Applies to
- All Riverbed Solutions; Gold Plus and Platinum only for Hardware.