Lapsed support or subscriptions are back-billed with a 10% reinstatement charge
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Support Services Description s.9.3: after a lapse due to non-renewal, a later purchase is deemed retroactive to the end of the prior term; the customer pays fees for the Lapsed Period plus 10% of the go-forward annual fees. Unpaid renewals may lead to suspension. (Support Services Description v04-2026)
- Applies when
- Reinstating lapsed support or subscriptions.
- Applies to
- Riverbed Support Services and subscription Solutions
- Related programs