Service Level Agreement fee credit
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Cloud Services under an Order Form
- Definition
- SLA s1: Qualtrics will ensure that the Cloud Service has an availability level of 99.93%, excluding scheduled maintenance with five days' notice and causes outside its reasonable control.
- Commercial rules
- 99.93% monthly availability; fee credits of 5%, 7.5% or 10% of one twelfth of annual fees depending on monthly downtime; termination right under GTC s7.3(c).
- Applies to
- 99.93% availability commitment and fee credits. Dated 2 April 2026.