Repeated SLA failure allows termination and refund
Catalog row in Vendor License Evidence · Cited
- Kind
- Contract excerpt
- Excerpt
- "If Qualtrics fails to meet the SLA (1) for four consecutive months, (2) for five or more months during any twelve-month period, or (3) at a system availability level of at least 95% for one calendar month"
- Locator
- GTC s7.3(c) System Availability
- Applies to
- Repeated SLA failure allows termination and refund
- Supports rules
- Related programs