Fee credit reaches 10% for 241 minutes or more of downtime
Catalog row in Vendor License Rules · Cited
- Kind
- Service condition
- Statement
- SLA s2: 5% for 31 to 120 minutes, 7.5% for 121 to 240 minutes, 10% from 241 minutes, applied to one twelfth of annual fees for the affected service. (effective 2026-04-02)
- Applies when
- Downtime in a calendar month
- Applies to
- All Qualtrics Cloud Services
- Related programs