Pega Cloud production SLA and credit
Catalog row in Vendor License Programs · Cited
- Kind
- Service level
- Term
- Monthly
- Definition
- Commercially reasonable efforts for 99.95% Monthly Uptime Percentage on the Pega Cloud production Environment.
- Commercial rules
- Credit of 10% of the Subscription fees for that month, claimed in writing within 30 days of month end; sole and exclusive remedy.
- Applies to
- Pega Cloud production Environment
- Related metrics