SLA credit must be requested within 30 days of month end
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- The client submits a written request with the dates and times of each incident within 30 days of the end of the subscription month; the credit is the sole and exclusive remedy.
- Applies when
- Claiming an SLA credit
- Applies to
- Pega Cloud production Environment
- Related programs