Pega Cloud production SLA is 99.95 percent with a 10 percent credit
Catalog row in Vendor License Rules · Cited
- Kind
- Support
- Statement
- Pega uses commercially reasonable efforts for 99.95% Monthly Uptime and offers a credit of 10% of that month's Subscription fees if missed.
- Applies when
- Monthly availability below target
- Applies to
- Pega Cloud production Environment
- Related programs