Pegasystems Evidence

Pega Cloud production SLA is 99.95 percent with a 10 percent credit

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "Pega will use commercially reasonable efforts to make the Pega Cloud production Environment available with a Monthly Uptime Percentage of 99.95% … client is eligible to receive a credit equal to 10% of the Subscription fees for that Subscription month."
Locator: Service level agreement for Pega Cloud
Applies to: Pega Cloud production SLA is 99.95 percent with a 10 percent credit
Supports rules: Pega Cloud production SLA is 99.95 percent with a 10 percent credit
Related programs: Pega Cloud production SLA and credit
Sources: Service level agreement for Pega Cloud (Cloud Subscription Documentation)