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Pegasystems

Pegasystems licenses its low-code platform and applications under negotiated contracts and order schedules; public documentation shows how usage is classified as Named users, Invocation users and Case Type licence categories, how Pega Cloud packages and storage work, and that Infinity 26 AI is priced per resolved case.

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Overview articlePegasystems licensingPegasystems licenses its low-code platform and applications under negotiated contracts and order schedules; public documentation shows how usage is classified as Named users, Invocation users and Case Type licence categories, how Pega Cloud packages and storage work, and that Infinity 26 AI is priced per resolved case.Cited · Edited 2026-10-07 · 11 references

Guides

Pega licence compliance and usage metricsCited · Edited 2026-10-07Pega Cloud subscriptions, environments and storageCited · Edited 2026-10-07Pega Infinity 26, Pega GenAI and AI pricingCited · Edited 2026-10-07Pega support policy, Pega Cloud SLA and subscription termCited · Edited 2026-10-07

Licensing Data

From the Pegasystems catalog: how usage is counted, the rules that apply, the programs licences are bought through and the SKUs. Backed by 46 verbatim excerpts from 14 Pegasystems documents.

Products

All 5 Products

Process Automation Software 4

Pega Cloud, Pega Infinity, Pega Infinity 26, Pega Platform

Personalization Software 1

Pega Customer Decision Hub

Product History

All acquisitions
  1. Pegasystems acquired EverflowAnnounced 2022-05-24 · Closed 2022

    Pegasystems acquired Everflow, a Brazilian process mining vendor, and planned to offer process mining as an add-on to Pega Process AI. Terms were not disclosed.

    Legacy productBecame
    EverflowMerged into Pega process mining (add-on to Pega Process AI)
    Licensing impact
    • Pegasystems announced the acquisition on 24 May 2022 at PegaWorld iNspire; terms were not disclosed.[1]
    • Pegasystems stated that the process mining capability was expected to be available on a limited basis in the fourth quarter of 2022 and generally in early 2023, as an add-on capability to Pega Process AI.[1]
    Sources and full product history
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