Pegasystems Evidence

SLA credit must be requested within 30 days of month end

Catalog row in Vendor License Evidence · Cited

Kind: Contract excerpt
Excerpt: "within 30 days of the end of the subscription month in which the client alleges that the Monthly Uptime Percentage did not meet the SLA."
Locator: Service level agreement for Pega Cloud, claims
Applies to: SLA credit must be requested within 30 days of month end
Supports rules: SLA credit must be requested within 30 days of month end
Related programs: Pega Cloud production SLA and credit
Sources: Service level agreement for Pega Cloud (Cloud Subscription Documentation)